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+44 (0) 844 288 6868

Origin Storage

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+44 (0) 844 288 6868

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Home > Support > Returns

Returns

From time to time we all make mistakes, whether we’ve mis-shipped or you’ve mis-ordered, if your goods are faulty or any number of other reasons you would like to return your product, please follow the steps below to request an RMA number.

IMPORTANT TERMS

– An RMA Number must be obtained before any goods are returned back to Origin Storage Limited.

– Goods returned must have all supplied accessories to make the unit work. i.e. cables, power supplies etc.

– A unit missing software or accessories is not deemed to be faulty. Contact us to inform us of any missing accessories.

– All required fields must be completed. Please give a detailed description for the reason for return (FAULTY or DOA is not acceptable).

– Failure to supply correct information may result in a delay issuing an RMA number.

– After 14 days from issue if goods have not been received by Origin Storage Limited, the RMA number will be cancelled and goods will be refused.

– By submitting this form you are accepting our warranty terms and conditions. Please ensure you have read and understand the returns procedures.

RMA Details

Please provide the details for the person requesting RMA

Invoice address

Contact name

Delivery address

Delivery contact name

Product Details & Fault Description

If your items belong to several Purchase Orders then please upload all information using the file attachment button at the bottom of this page

Purchase order
Several purchase orders?
Drop your file here or click here to upload

Replacement Service for Faulty Product

The following options apply to faulty products you require a replacement for. If this section doesn’t apply to you please see the below: “Other Reason for Return”

Please choose from one of the two following options

Advanced Replacement - If found to be defective and still within the warranty period, you may be entitled to an advance replacement. Your replacement product(s) will be shipped and collection of the faulty item(s) will be arranged at a later date

Swapout - Much like the advance replacement scheme this entitles you to to a collection of your faulty product as well as delivery of your replacement, all in the same instance. Please ensure your faulty product(s) is/are packaged accordingly ready for when the courier arrives

Support ticket reference

If you have discussed the fault with our technical department, please state ticket reference no.
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UK Head Office

2-3 The Rutherford Centre, Rutherford Road, Basingstoke, Hampshire RG24 8PB

+44 (0) 844 288 6868[email protected]

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