1. An RMA Number must be obtained before any goods are returned back to Origin Storage Limited.
  2. Goods returned must have all supplied accessories to make the unit work. i.e. cables, power supplies etc.
  3. A unit missing software or accessories is not deemed to be faulty. Contact us to inform us of any missing accessories.
  4. All required fields must be completed. Please give a detailed description for the reason for return (FAULTY or DOA is not acceptable).
  5. Failure to supply correct information may result in a delay issuing an RMA number.
  6. After 14 days from issue if goods have not been received by Origin Storage Limited, the RMA number will be cancelled and goods will be refused.
  7. By submitting this form you are accepting our warranty terms and conditions. Please ensure you have read and understand the returns procedures.