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RMA - Return to Manufacturer Authorisation Contents
Warranty Information WARRANTY-RTB-2 - 2 year return to base warranty - If you have a fault with any product purchased from Origin Storage Ltd within 2 years from date of invoice, you may request an RMA to send your product back for repair/replacement. In most cases you will need to have spoken to technical support to have your claim validated. WARRANTY-ADV-3 - 3 year advance replacement warranty - If you have a fault with any product purchased from Origin Storage Ltd within 3 years from date of invoice, contact our technical team to organise a swapout of drives. A courier will be despatched with a replacement drive which will be delivered at the same time as collecting the faulty one. In any case it is always prudent to contact technical support to validate any worries you may have before requesting a return. Why Request? How to Request If a fault has already been diagnosed, the returns form may be downloaded from the bottom of this page. The filled in form should then be e-mailed to returns@originstorage.com so validation can be completed and an RMA number raised. You may be contacted by a support representative for further information before this process is completed. Only once you have received a reply and an authorisation number you may return the product(s) to Origin Storage Ltd. Failure to return products with the authorisation number visible on the outside of the packaging may mean that it is rejected at goods in and returned to the customer at their cost. Only product(s) authorised may be returned. Timescales To give a rough idea this scale shows the average time for different actions.
At peak times these times may regrettably increase, in the event of delays you shall be fore-warned by your support representative. Returns Procedure Products received poorly packaged or in poor condition may be voided of warranty at our discretion. The returns reference must be written or printed on the shipping carton so that it can be routed straight to the returns department. Failure to mark the returns reference clearly on the package may cause a delay in completing the return. For more detailed information we suggest reading our procedures and terms and conditions. Forms RMA Request Form - Click Here To request a return using this form either Right Click "Save Target As..." and save to your computer, then return the completed form via e-mail to the address on the form. OR, open the link, fill in your details and close window. You will then be asked to save document to your computer, please attach the form and return to returns@originstorage.com An on-line method of requesting a return shall soon be available.
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