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Why Request
The most obvious cases for wishing to apply for an
RMA is where your product may have developed a fault
rendering the product unusable. Other types of
request may include DOA - Dead on arrival claims,
Incorrect product received or incorrectly ordered
product(s). In cases where a product has been
ordered incorrectly and the customer wishes to
return the product for a replacement
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How to Request
If you have spoken to technical support they may
e-mail or fax you a form which needs to be filled in
and returned so that the request can be validated.
If a fault has already been diagnosed, the returns
form may be downloaded from the bottom of this page.
The completed form should then be e-mailed to
returns@originstorage.com
so validation can be completed and an RMA number
raised. You may be contacted by a support
representative for further information before this
process is completed.
Only once you have received a reply and an
authorisation number may you return the product(s)
to Origin Storage Ltd. Failure to return products
with an agreed authorisation number visible on the
outside of the packaging may mean rejection and
goods returned to the customer at their expense.
Only authorised product(s) may be returned to Origin
Storage.
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Timescales |
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The time it takes to complete a return varies
depending on when the product is received and what
actions need to be taken.
To give a rough idea this scale shows the average
time for different actions.
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Testing only (2-3 days)
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Repairs (2-3 days)
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Replacements (1-2 days)
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Credits/Refunds (2-4 days)
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At
peak times these times may regrettably increase, in
the event of delays you shall be fore-warned by your
support representative.
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Returns Procedure
Once a returns reference has been authorised you
will need to send the product back to our returns
facility. The product must be securely packaged to
prevent it from being damaged further in transit.
Products coming back for credit must be sent back
complete with all accessories and in original
un-defaced packaging.
Products received poorly packaged or in poor
condition may be voided of warranty at our
discretion.
The returns reference must be written or printed on
the shipping carton so that it can be routed
straight to the returns department. Failure to mark
the returns reference clearly on the package may
cause a delay in completing the return.
For more detailed information we suggest reading our
procedures and terms and conditions.
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Forms
To
request a return using this form either Right Click
"Save Target As..." and save to your computer, then
return the completed form via e-mail to the address
on the form. OR, open the link, fill in your details
and close window. You will then be asked to save
document to your computer, please attach the form
and return to
returns@originstorage.com
An
on-line method of requesting a return shall soon be
available. |
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