Job Title: Returns Administrator
Office Location: Basingstoke
Hours: 08.45 – 17.45
Holiday: 20 Days (increases with tenure to a max of 25)

Origin Storage is a Storage & Encryption Solutions provider who Manufacture their own solutions in-house utilising their Basingstoke production facility, whilst also distributing their product range alongside a wealth of other brands into OEM & Reseller clients throughout EMEA.

The Returns Administrator role is a customer services role with elements of stock control and basic accounting.

You will be actively engaging with customers and suppliers of Origin Storage in order to provide a fast and efficient solution to everyday problems that may require an RMA.

To succeed at Origin Storage everyone needs to:

  • Be committed, hardworking and dedicated to the success of the company.
  • Buy into the company’s culture and work ethic
  • Able to work independently on own initiative.
  • Quickly become a part of the team and make a positive contribution.
  • Show a total commitment to the company’s core aims, values and purpose.
  • Always encourage positive staff morale.
  • Represent the company in a totally professional manner at all times and in all circumstances.
  • Enjoy their work and have fun doing it!

Key Responsibilities:

  • Responding to customer requests via email and our ticketing system
  • Liaising with customers/suppliers for returns and replacement stock
  • Liaising with couriers to arrange collections
  • Updating stock levels
  • Raising credit notes and debit notes

Skills and Qualifications:

Essential :

  • Basic knowledge of Excel & Outlook
  • Excellent grammar and punctuation
  • Excellent telephone manner
  • Strong organisational skills
  • Ability to work proactively & independently


  • Experience in IT related industry
  • Knowledge of IT hardware


Please email your CV to